Returns Policy

Richard J Hunt – Artist
Last updated: 10/10/2025

I comply with the UK Consumer Contracts Regulations 2013.
 

1. Eligibility for Returns

You may request to return a non-commissioned artwork within 14 days of receiving it.

To qualify:

• The item must be unused

• It must be returned in original packaging

• The item must be in the same condition as when it left.

• You must notify me in writing at: richard@richardjhunt.com

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2. Items That Cannot Be Returned

The following items are not eligible for return or refund:

• Commissioned artwork (custom orders)

• Digital downloads

• Sale/discounted items

• Items damaged due to customer mishandling

• Items rejected or returned due to refusal to pay import duties or customs fees (see Shipping Policy)

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3. Return Shipping Costs

The buyer is responsible for return postage.  

The buyer should provide photos of the artwork prior to sending as proof of condition.
A tracked and insured service is strongly recommended.

I cannot process refunds for items lost or damaged during return transit.

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4. Refunds

Refunds will be issued within 14 days of receiving the returned artwork in acceptable condition.
Refunds are made to the original payment method only.

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5. Faulty or Damaged Items

If your item arrives damaged, please contact me within 48 hours with:

• Photos of the item

• Photos of the packaging

• Your order number

Depending on the circumstances, I may offer a repair, replacement, or refund.

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6. Cancellations

Orders for non-commissioned artwork may be cancelled before dispatch.
Commissioned orders cannot be cancelled once work has begun, and deposits are non-refundable.

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7. Contact Information

For any questions regarding returns, email:
richard@richardjhunt.com